Customer Testimonials
Anthany Garza was a great salesman. Was very accommodating and helpful.
Alejandro was my sales person. He really listened to what I wanted. He even found everything I wanted in a vehicle. This was the best experience purchasing a car ever. Didn't feel like a prey being pounced on just to get a sale. Brian was great getting the numbers. And Todd was great on getting me in and out signing the paperwork. I would recommend Sam Leman Auto Dealership if you you looking to buy a vehicle. New or used. And thank you again Alejandro for your time and understanding.
Very friendly staff and willing to do everything they can to help you! Our salesman Blake Sims was super friendly and easy to work with. He was even willing to come in on his day off to help fit into our schedule. 10/10 will definitely buy here again.
Worked with Blake and from start to finish the whole car buying process was so easy. He was so personable and easy to work with, never felt like I was getting sold on anything and listened to everything I wanted and said. Couldn’t recommend Blake and this facility more!
Terrance was spot on from the very beginning. Very well spoken and a fountain of information. His personality is wonderful. He made our experience of buying our Jeep Grand Cherokee Limited painless. I would certainly hope that we could have the same experience the next time we buy. This was probably the best experience yet when purchasing a new car! Thank you Terrance. We love the new jeep!
My advisor, April, was very courteous and knowledgeable. She was also very helpful as well. I highly recommend her and Sam Leman Service department for all service needs.
Very good experience! Terence McGhee was the best salesman I’ve dealt with, and most importantly straight forward right out the gate. I drove 2 hours to purchase a truck, great place and people.
Thank you Sam Leman for my car but a bigger s/o to Terrence for taking the time to help me find the car for me! I’m truly happy & satisfied😊
10/10 recommend Terence at Sam Leman! He made the process of purchasing a new Jeep smooth and enjoyable!
One of the best dealerships I’ve ever been to salesman Terence McGhee he was very friendly, knowledgeable, and didn’t make me feel pressured at all. The finance staff worked really hard to make the deal work on my behalf. I can’t rave enough about this dealership. They will be my go to for my next vehicle purchase so go see Terence McGhee for a Vehicle, you won’t be disappointed.
Great buying experience. No pressure, honest respectful dialog, and a genuinely honest buying experience. I would fully recommend them.
Ashton did a wonderful job working with us was not pushy and very patient
Ronnie McDade was a fabulous support in showing me and answering all my questions in order for me to feel wonderful about my new Jeep purchase! Thank you!!!
Alejandro is the best, answered all of our questions and had great customer service.
Was perfect experience. He took good care of me. Recommend Terrance McGhee for your services
We worked with Terence in sales. He was awesome! Overall it was a great experience. We found the deal we were looking for!
Great experience with purchase of a 2026 Jeep Gladiator. Terrence did a great job of showing the vehicle, negotiation with the team was very smooth and the paperwork process completed as quickly as possible.
Rex was great! Best sales person! He will go above and beyond to help you!
Our sales guy, Fabian, was great! Answered all of questions and was awesome to work with.
Grant
Ronnie McDade was wonderful to work with on buying our truck. We traveled over an hour away and before we made the trip he did a full walk around video for us. We knew we were going to buy it before we even saw it in person. He came in on his day off to meet with us. We highly recommend working Ronnie!
Alejandro did an excellent job. He is very knowledgeable about the vehicles and very respectful and kind in his sales approach.
Terence McGhee was great and very knowledgeable, sale went very smoothly and great customer sevice will definitely be back! 2021 JEEP GRAND CHEROKEE
Our sales person Ronnie McDade was amazing. He was so kind, patient, and knowledgeable with the vehicles. He made everything seem so easy.
The sales man had very good experience with the truck that I was buying, he was very helpful with the hole thing. We had a very good experience with this time and they got us in and out a lot faster than before. I recommend Ashton for your sale person.he did a very good job.
I had been shopping for a new Ram warlock for about 3weeks . Most dealers wouldn’t run numbers until I did a credit report . I was not going to have my report ran multiple times. I contacted Reed at Sam Leman in champagne. They did run the numbers for me without a credit App . Price was great ! Numbers were good . So I then moved forward gave them my credit info and drove 2 hours from my home and purchased my Warlock . They will get my future business too. Great people !! Also best price I could fine !
Staff is very friendly and helpful. Ron the salesman and Jason the finance manager were both great to work with!
Everyone who helped me was wonderful. From Rudy who referred me to Reid who explained the Equinox to me. And Jason who worked so hard to get the paperwork done (waiting so long for U of I credit union). I really like my Equinox. Still learning it. Thank you so much.
Horrible dealership. They flatly refused to even look at a broken gas cap on our brand new pro master van. Told me to just go buy one. The van also has an open recall for an engine compartment fire that they did nothing with, when we just had it in for an oil change. Avoid this place, if you possibly can!
As a follow-up and response to the dealership reply: we returned two days later for a scheduled oil change and again were flatly refused when we asked about having the has cap looked at. Not only that, we were ... Read More Google - Jul 17, 2026
First they misquoted the price to fix my vehicle by ~$1600, then they forgot to send the chauffeur to pick me up from my apartment to retrieve my vehicle causing my to have to cancel my evening plans. Finally after 16 days of waiting for a part they said would take two weeks, they told me they don't even have an ETA. I understand mistakes happen but I've been consistently treated as an afterthought
Buying the car was very simple. We had it delivered and it arrived without a temporary tag, so I drove it 60 miles home, illegally, with no tag. The car was delivered, with one key. We’ve called and begged and tried to get another key or key card and we’ve been totally ignored.
We just assumed that the car would be delivered with a temporary tag and two keys. We’re happy with our vehicle, but we’re very disappointed in the customer service, once the car was delivered. We also had to call and request the title, because ... Read More Google - May 27, 2026
Purchased vehicle and extended warranty from Sullivan's, who Sam Leman purchased. Took my vehicle there for a covered warranty issue. I was told at drop off that if they did not find any issue I would be charged an hour of diagnostic. No problem, I knew they would find the issue, knew it was covered and all I would need to do is pay the $100 deductible, just like the other times I have used this warranty service, at Sullivan's and another local garage. When I got the call about what needed done I was THEN told that Sam ... Read More Google - May 19, 2026
I purchased a truck from here before it changed ownership a few years ago. And when I started having issues, i brought the truck in for service.
I recently replaced the battery and they stated it was a bad battery and couldnt run any diagnostics, so I communicated that ill grab the battery and go get it warrantied out, and ill be back at lunch time.
By the time I returned they pushed my truck out of the service bay and filled my spot. I thought no biggie, theyll get it tomorrow.
It has been a week of my truck ... Read More Google - Apr 3, 2026
I had shopped online through mopar.com for transmission oil cooler lines. I found the part for $203.99 The process of buying online is Mopar.com finds a dealer based on your zip code. I had not noticed that it was using a zip code not based near me. After placing the order, that dealership called me and suggested I purchase this closer to home. They were afraid it would get damaged in shipping. My local dealership is Sam Leman. So I called and ordered through them. I did not ask the cost of the part. Why would they be different ... Read More Google - Mar 30, 2026
I had a very disappointing experience with Sam Leman of Champaign. I live about an hour and a half away and took the time to drive down there after being told I would be able to test drive a vehicle and that it would be ready and out front when I arrived.
When I got there, the car wasn’t out front as promised—it was still inside. Then the finance department told me I couldn’t even test drive it unless they ran my credit, which was never mentioned beforehand. That completely changed the situation and felt very misleading. ... Read More Google - Mar 27, 2026
This was a very bad experience. One of my jeeps had occasional issues with not starting a fire last year, which occurred about once a week. I went to their place for repairs around December last year, and they told me that there was a problem with the fuel system, which would cost around $2700 for repairs. I asked them if replacing these parts with yours would solve the problem, and they were very sure they would! On the third day after I fixed the car, I encountered a situation where the car couldn't start. I went to their place ... Read More Google - Mar 9, 2026
I liked the communication and customer service up until I bought my car, I bought my truck from them and a week later I was hearing noises like a rattling noise. I went up there they told me to come in. They said they put it on a machine and didn’t see anything but we all know if you put it on a machine you don’t have any license or nothing on. You’re very likely not gonna find nothing that way so I’ll call back. I talked to Jason the business person and he said I’... Read More Google - Mar 5, 2026
I leave this review with Sadness. I urge you to consider all other options when you are purchasing before coming to Sam Lamen. My oldest brother purchased a used van from here after being told he didn’t qualify for a nicer vehicle. ( keep this in mind as you read his story)
He was convinced to buy a used vehicle which was being sold as is. Not a problem right ? Well, this wouldn’t have been an issue had the car lasted even 6 months. None the less, I urged my brother to contact Sam Lamen to have them look at ... Read More Google - Feb 22, 2026
When I was in the buying process, the manager would not honor the price given to me by the salesperson. Also would not replace the tonneau that blew off during the test drive. I will not be doing business here again. Our salesperson, Jamal, was fine, manager was not.
The sales department might be okay here. But....the service department is not okay. They didn’t fix my car after two trips there. When I called and expressed my frustration, I was told if I wasn't happy with them, take my business somewhere else! So I did! They are only out for your money!
We recently purchased a vehicle at Sam Leman in Champaign. Reese Smith was our sales associate and we could not be more pleased with the service he provided us. A very friendly and welcoming individual, Reese was very knowledgeable of the cars on his lot (in our case a Jeep) as well as the services his dealership had to offer. He communicated effectively and seemed to clearly understand our needs, focusing on them rather than what he had to sell. As me and my partner are probably 50 years older than Reese, he explained things in a caring way, never condescending. ... Read More DealerRater - Oct 26, 2025
Took my Jeep renegade in for a recall and came out with a dysfunctional stereo system, unable to use my entire Sync system. But Sam Leman won’t take responsibility for it. However, their solution was to sell me a $1,700 radio instead. The dealership has changed hands 3x since I bought my Jeep 10 years ago. A lot of employees the same. Maybe it’s not the name, it’s the staff? Just sayin.
Dealership claims to be a fully disclosure dealership but they don’t tell you what you need to know until you make a 3 hour trip to them. Be careful you might make a long trip only to see that the car you are interested in is a lemon car and they didn’t want to inform you of that.
My Husband and I want to give a Hugh "Thank You" to Brian, Reese and Gabriel for the Great Customer Service we received, and Smooth -Seamless transition on buying our car there recently. Excellent Team Work! We are very happy with our decision. We highly recommend them for your next purchase. Barry and Helen Roberts
Lost my business 2 weeks after buying a car. Took 2 weeks for them to figure out the loan BS. I'll be going somewhere else that can maybe get things done right.
I've thought about whether to leave a review or not for about a week, and quite frankly if someone reads this and it helps them decide to look at other dealerships it's worth a shot. My wife and I started looking at the Ram Warlock they had here and figured it would be worth a trip to see what my 2012 Ram would get for a trade in. The salesman that we encountered was very kind and friendly so there's no complaint with him, but when he got the sales manager Greg that's when our experience was ... Read More Google - Apr 15, 2025
Will not go back there until a change in management and sales people, after driving almost 3 hours unfortunately had a bad experience with Devon and Greg, nether bother to negotiate the price or gave me any options it looked like they did not care for my business do not recommend waisting your time at this dealership
What a wonderful sales Team! Sean, Daniel, Greg and Gabriel In Finance! This team treated me so well when I purchased my Gladiator, that I returned 2 weeks later to get a Jeep Wrangler Sahara with my wife. I’m almost afraid to go back - I might by another Jeep!
This rating is for their service department. The worst experience I've ever had! If you want to be charged thousands of dollars just to get a vehicle back with the same problems, then this is the place for you. The technicians are awful and customer service will simply lie to your face and send you on your way. If you dare to call to follow up with the problem they will eventually just stop returning your call. These people are the epitome of why dealership service departments have a bad reputation. My advice is to steer clear.
This is just the finance rating. The sale part was smooth. Started in the finance office by saying they were able to get a 10% loan, when we already had an 8% loan ftom our bank and were simply shopping for a lower rate. Loan person complained that they would have to do all paperwork over and blamed salesperson for not communicating what was going on. Then finally got us a decent interest rate below 6% by pulling in some favors and leveraging acquaintences at bank. Hmm. Then had to fight for an hour explaining why I didnt want the extended warranty package ... Read More Google - Feb 1, 2025
We worked with Tyreese Smith, via email prior to sale. He sent a personalized video tour of the truck which was a nice touch. He was quick, honest, friendly, and funny.
They had the truck I was looking for, quick and easy experience. Tyreese was an excellent salesman.
I had a terrible experience with Champaign Chrysler Dodge Jeep and Ram service department. I went into the service department because my car Check Engine Light came on and my brake pedal was stiff. They fixed the brake pedal issue without any issues. However the check engine light was a different story. They took three weeks on my car and still didn't fix the issue. They wanted to charge me a ridiculous amount of money on a repair that they have never done at their location. The agent (Andy) kept going back and forth with his explanation on the &... Read More DealerRater - Jan 16, 2025
Currently handling a bad experience with this place missing paperwork and incomplete paperwork, misinformation about the type of drive, added in services that were offered and refused to Benifit their $$$. Currently still within the legal time span to repair the multiple problems will update with results.
This rating is about their service department. My wife had a safety warranty issue that they fixed, and there was some scheduling issues that came up. That’s not the problem.
The problem is their employee who communicated with my wife was rude and disrespectful. Maybe he has a problem with women I’m not sure.
In addition to the warranty service, they made multiple recommendations which is fairly normal for an 8+ year old vehicle. One of which, however, was them claiming it had a coolant leak and we should stop driving it immediately and the radiator needs replaced.
In ... Read More Google - Dec 21, 2024
Good help and personally good to meet.. until the day after. Brand new car.. broke down on Thanksgiving day. When the car is fix I want a replacement car.. had to wait 3 hours for someone to pick me up to see my family. Had to pull hair just for help with the dealership. Sam lenman did help while The Ohio one didn’t.
The staff was helpful and Dakota assisted me while on his break. I appreciated it.
The dealership never responded to the email inquiry I sent a week and a half ago.
I got into town on a Saturday and discovered my car was leaking coolant. Monday morning I had it towed to the dealership. I didn't have an appointment, but they thought they might get to it later that afternoon or the next day. The next day I stopped in after work just to see how things were progressing. Much to my surprise and delight, I was told that the problem had been diagnosed, the parts were in stock and repairs would be started shortly.
About 30 minutes later I received a call telling me that my car was ready. I ... Read More DealerRater - Nov 29, 2023
My car broke down in Indianapolis on my way to Lexington, Illinois via Champaign. I had AAA tow it to Hendershot on a Saturday evening. When we arrived early Monday morning Randy Wright , the service advisor immediately started working on the problem. He kept us well informed of the problem, progress and potential cost and completion time. After ordering a part from Chicago, they promptly finished the job and got us on the road back to North Carolina.
Randy was knowledgeable, friendly sensitive to our concerns. He is a great communicator. The cost ended up being significantly less than originally ... Read More DealerRater - Apr 8, 2023
Disclaimer: I did not ultimately buy. My agent worked hard and fast to help me get into a new minivan. Was polite, helpful and very responsive. In the end, I backed away, but they were amazingly courteous and understanding and fair in their respect for my time and preferences. That is NOT always how it goes! Kudos to Hendershot. Gotta highly recommend.
a nice scam they have going on there, purchased a car and on the third day the engine light was on as well as tire pressure light, called and they were so helpful to fix the problem then it happened again a week later so I took it to an actual mechanic where I was then told the car was FULL of problems costing $3000+ the dealerships response to me asking why they didn’t let me know before or even after the first time I brought it in they said I bought a used car I should expect it. Will ... Read More DealerRater - May 13, 2020
Great experience! Our online search for a certain type of preowned car led us to Champaign Chrysler Dodge Jeep and our sales rep, Devin Thompson, who made the remote buying experience an exceptional one. Devin took care of us from the moment we sent a request for information and was engaged throughout the entire process. He responded right away to questions, requests for additional photos, and made himself available by text, phone and email -- followed through with everything he said he would do and responded promptly. We definitely felt a trust with Devin and found him to be honest ... Read More DealerRater - Feb 4, 2020
I needed a new battery, battery sensor, and a oil change. As usual the service team, led by Tim Eilitis and Steve Marshall did a fantastic job. They are efficient in accessing your issues, professional, and take great care of your car. All of the staff from the greeter to the shuttle van driver are extremely polite.
they sold me a 2013 dodge dart which when i was on my way home one of the motor mounts broke so the car vibrated bad which cracked my window and i found out they never even looked at the car or serviced it when they got it in on trade and the bluetooth doesn't work and the keep fob was busted and they had it tapped back together well when i went up there about all that they agreed to fix the motor mount and they told me to buy a new fob well they refused to fix the ... Read More DealerRater - Jun 18, 2019
Everyone was so nice. They made my experience so great. They worked with me to make sure I left happy. Went above and beyond for me. If i buy another car this is where i will go again. And tell who wants one to go here.
Brought my wifes car for servicing, I also paid for the check up or diagnostics
which ended up replacing both wheel hubs ( If replaced) but my initial complain
which is the clunking & popping sound is still there. I called after 2days & told me to come back but didnt even bother checking it ,but instead made up another diagnostics without
looking at which they said is the struts which will cost me another 1300 on top of 1400 i paid on the hubs. So i had it checked by another dealership , found out that its not the struts the making the ... Read More DealerRater - Mar 27, 2019
Didnt get the right service for what i paid for. After paying 1200 for labor and parts, on top of a 135 plus tax multipoint diagnostic, but the problem is still there. Called and came back but didnt even bother to check it again, instead they gave me another quotation for another part they said it needs to be replace. So I decided to go to another dealership to have it check again , and they found out that what this dealership told me was not right.
service department diagnosed problem, ordered the part, scheduled the repair and installed the part. Van works like new! Entire staff courteous and efficient. Have dealt with Champaign Chrysler for about 15 years.. Always the best!
I’m new to this dealership but the positive experience will bring me back. Staff didn’t play any games, seemed knowledgeable & truthful during the process
Joe was great and I would definitely recommend anyone to him! Very easy transaction I was in and out quickly ! Keep up the great work Joe!
I was originally going across the way to the auto mall. Larry stopped me and in invited me in. We looked at a few options and ran my credit. We found an affordable payment and car to fit my needs and Larry was there every step of the way. I am grateful for everything that was done for me. Thank you so much!
I haven’t bought a car in almost 12 years, so I was a little rusty on lingo and the buying process. Tyler and the entire team at Chrysler Dodge made the experience an easy one. Tyler knew my budget and was willing to work with it, so he set me up with a few cars he thought I would like. I drove the Equinox and knew it was a perfect fit for me. The paperwork process was smooth sailing after that. My questions were answered honestly and straight forward and left me 100% confident with my purchase. I’ll definitely be ... Read More DealerRater - Nov 16, 2018
Tyler made my Jeep shopping enjoyable. We narrowed it down and he was patient while I figured things out! Having it for an evening sealed the deal.
Came out to Champaign Chrysler because I saw vehicle online. Read the latest reviews and reached out to Tyler. He made the process stress free and very easy for my family and I. We are very happy with our purchase and will recommend more his way! Thanks again for helping us out!
Was treated fairly and professionally by both Will and Isaac. Very pleased with the deal I got. Would absolutely do business with them again in the future. Thanks!
I am giving 1 star because this is based on the dealership as a whole. I purchased my second Jeep from them in February. I went back to them because the sales staff is good, and I loved my 1st Jeep so much I wanted another one.
I would give zero stars to the service department, though, if I could; which brings the overall rating down. The service department (people behind the counter) is the worst I have ever encountered. There is no follow-through like they promise. I was told I would receive a call twice, and never received one. They ... Read More DealerRater - Nov 2, 2018
We honestly could not have been more happy with the overall outcome of our vehicle purchase with the help of Scott Johnson. The dealership was fair with their pricing. Scott was more than helpful finding exactly what we wanted in the Pacifica. We had a few minor hiccups along the way that were quickly taken care of and followed up by Scott—such a professional reaponse in sales! All in all, just a great experience.
Overall had a great Experience buying a new 2018 Jeep Compass. Big thank you to Scotty Johnson for all your help and knowledge helping me get the perfect vehicle for myself . It’s a friendly stress free environment that I would definitely recommend if you are in the market for a new vehicle. Thanks again.
Would recommend our salesperson to anyone looking to purchase a vehicle. He was polite, friendly, and very helpful to work things out. Sales manager was also good to work with. We are pleased with our purchase. Thank you!
I dropped my Jeep off for a repair and when I came back to pick it up, it wasn't ready. I walked around the showroom and looked at the new Jeep. A young man approached and asked if he could be of any help. Low and behold, the gentleman was Tyler Hallbeck. I wasn't even looking to buy a car! I said, "I might be interested next October. Can you run some numbers so I can see how much I will need to be ready to buy next year. Well........later that day, I bought a new ... Read More DealerRater - Oct 26, 2018
As a first time buyer of a new vehicle, everyone was amazing! I felt Scott and the team took their time to explain my options, prices, features, and further made sure that I understood every step of the way. Overall great experience!
Never met a dealership so chill. No pushyness at all! Laid back, Tyler went above and beyond to get me a fair trade in <3
Everyone was extremely helpful, friendly and accommodating. I plan to keep my jeep for quite a long time and when I am ready to trade it in I will definitely be back
I called joe looking to get a great deal. I had a 1999 Chevy s10 that had a number of issues. Joe reassured me that he would give me the best deal possible. After getting my info of what I needed we test drove 2 vehicles I settled on the 2nd being a 2012 Chevy captiva. The deal was great!! The car is amazing and Joe was an amazing sales man!! I will be referring all friends and family to come to him for any vehicle!!
This was the first car i have bought for myself and Tyler was so awesome and so helpful! He made the process really easy and enjoyable!
Tyler was fantastic and welcoming to my myself, wife, and 3 children! Made it a stress free transaction and felt like I was speaking with a friend rather than a salesman.
The manager have been very knowledgeable and helpful to us and easy . I would Highly recommend this dealership for buying a car. We bought 2011 Nisan Sentra
They are so welcoming! Tyler is so upbeat in the mornings and it just made my experience even more better!!! Tyler is one of a kind so if you want someone that will be honest and help you find the vehicle that best suits you and your needs definitely go to him!!! 😀
Tyler is a great salesman! He really guided us through the process of buying our car and understood which needs were important for us. We never felt rushed and felt confident he had our best interests in mind the entire time. He made the process easy and more enjoyable than past experiences with other dealerships.
I just purchased my very first Jeep, and my experience with the Jeep staff at the Champaign Chrysler Dodge Jeep and Ram dealership exceeded my expectations. Steve went above and beyond to sell me on the new 2018 Jeep Wrangler JL. He was not pressuring in any way and was always a call or text away for any questions I had. He was informative but laid back all at the same time. He went the extra mile to find me my dream car. I would highly recommend this dealership to anyone looking to buy a great car at a great price. ... Read More DealerRater - Oct 1, 2018
We traded our Grand Cherokee for a Chrysler Pacifica. We were planning to go to Chicago to get better prices, but were thrilled to find a great price here in Champaign. Ryan was very good throughout the entire process. Not pushy, very pleasant to work with. Definitely recommend.
Ryan had absolutely great customer service, he worked with me to find the car I wanted. I am very happy, and satisfied with the my choice.
Champaign Chrysler Dodge Jeep Ram was wonderful to work with for my first time buying a car! They really walked me through the process and explained everything. All the employees were so friendly and full of great information. They were super respectful of my decision making process and prepared all the paperwork and car too make the process a breeze!
This dealership is 100% awesome in my book. They went the extra mile to make my vehicle purchase happen when others wouldn't. Thank you!!